Delivery Service Terms
Delivery Service Terms:
Access may be limited in some areas and may require additional fees. Check delivery availability for your area and final costs with your Koala retailer prior to placing your order. Orders will not be processed until all confirmed and approved.
For Outside Front Door Delivery service, the buyer is responsible to provide a detailed, covered, protected location description to delivery team for studio(s) drop-off. Koala Studios is not responsible for any weather-related damages to studio(s).
Buyer inspection and signature are required at the time of delivery indicating the items have been received damage free. Damaged shipments must be noted and rejected at time of delivery. Any claims for concealed damage must be submitted within 7 days of receipt of shipment when choosing the Outside Front Door Delivery Service and/or White Glove Room of Choice Delivery Service and 21 days of receipt of shipment when choosing the Top Drawer Delivery Plus Service.
Any delivery obstacles preventing White Glove Room of Choice delivery will require the studio(s) to be placed in secondary location. Refusal of shipment for delivery obstacles is not optional and additional fees will apply.